Privacy Policy (Web Site)

We know that your online privacy is important to you, so it's important to us as well.

When you visit our Web site, our Web server automatically records some general information about your visit, but does not recognise or record any individual information about you. We don't record any information that can identify you personally (for example, your name, e-mail address or phone number) unless you give us this information voluntarily.

We use this general information to improve the content of our Web site and analyse what pages people visit, and to keep in touch with you.  We use this information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities. We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information to others for use in mailing lists or databases.

We do not know your e-mail address unless you give it to us. We only record your e-mail address if you send us a message, either directly or by signing up to our newsletters. We will use it only internally within the organisation, and will not disclose it to other organisations without your permission.

If you have given us your e-mail address, but do not want to receive e-mail from us in the future, please let us know.

If you would like to know more about on-line privacy, visit The Australian Privacy Commissioner's Web site.

Privacy Policy (Counselling)

All records are stored in a secure location and are only accessed by the therapist in charge of your case, and one administrative officer within the organisation.  We are required to keep records for a child or teenager until they are adults.  

Our confidentiality policy is in line with the Australian Psychological Society code of ethics, and in summary, we will not disclose any information about you without your permission unless a child is being hurt or abused, someone is in significant or immediate danger or we are subponaed by a court of law.  For more information about the particular circumstances that this might apply, please feel free to email us at any time at info@innovateonline.net